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published reports related to within the CX Services by Industry program

  • transcosmos - CMS in Telecommunications/Cable/Satellite

    Nov 20, 2014 | Vendor Analysis by NelsonHall Analyst

    transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore si [...]
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  • Webhelp - CMS in Telecommunications/Cable/Satellite

    Nov 19, 2014 | Vendor Analysis by NelsonHall Analyst

    Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...]
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  • Serco - CMS in Telecommunications/Cable/Satellite

    Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst

    Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...]
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  • Teleperformance - CMS in Telecommunications/Cable/Satellite

    Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst

    The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...]
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  • Wipro - CMS in Telecommunications/Cable/Satellite

    Nov 17, 2014 | Vendor Analysis by NelsonHall Analyst

    Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...]
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