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published reports related to within the CX Services by Industry program

  • Tata BSS - CMS in Telecommunications/Cable/Satellite

    Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst

    Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...]
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  • Alorica - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

    Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]
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  • Minacs - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

    The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
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  • Transcom - CMS in Telecommunications/Cable/Satellite

    Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst

    Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]
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  • EGS - CMS in Telecommunications/Cable/Satellite

    Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

    Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]
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