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published reports related to within the CX Services by Industry program

  • Firstsource - CMS in Telecommunications/Cable/Satellite

    Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst

    Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...]
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  • Aegis - CMS in Telecommunications/Cable/Satellite

    Sep 18, 2014 | Vendor Analysis by NelsonHall Analyst

    Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...]
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  • HGS - CMS in Telecommunications/Cable/Satellite

    Aug 06, 2014 | Vendor Analysis by NelsonHall Analyst

    Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...]
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  • Sutherland - CMS in Telecommunications/Cable/Satellite

    Jul 29, 2014 | Vendor Analysis by NelsonHall Analyst

    Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...]
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  • Capita - CMS in Telecommunications/Cable/Satellite

    Jul 28, 2014 | Vendor Analysis by NelsonHall Analyst

    Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...]
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