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published reports related to within the CX Services by Industry program

  • Firstsource - CMS in Retail Banking

    Feb 20, 2014 | Vendor Analysis by NelsonHall Analyst

    Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...]
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  • Aditya Birla Minacs - CMS in Retail Banking

    Feb 19, 2014 | Vendor Analysis by NelsonHall Analyst

    Aditya Birla Minacs (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. The company provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
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  • Serco - CMS in Retail Banking

    Feb 18, 2014 | Vendor Analysis by NelsonHall Analyst

    Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...]
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  • Sitel - CMS in Retail Banking

    Feb 17, 2014 | Vendor Analysis by NelsonHall Analyst

    Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]
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  • CMS in Retail Banking

    Feb 13, 2014 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the customer management services in the retail industry sector consists of 71 pages. [...]
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