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published reports related to within the CX Services by Industry program

  • transcosmos - CMS in Retail Banking

    Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst

    transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]
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  • Capita - CMS in Retail

    Oct 02, 2013 | Vendor Analysis by NelsonHall Analyst

    Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987 and was listed on the London Stock Exchange in 1991. [...]
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  • Customer Management Services in the Retail Sector

    Oct 02, 2013 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the customer management services in the retail industry sector consists of 83 pages. The CMS retail industry sector market is growing in spite of a sluggish economy for traditional retailers. While traditional retail CMS outsourcing is flat, retailers are looking to the e-commerce market for revenue growth. Retailers [...]
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  • Wipro - CMS in Retail

    Sep 17, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services in the retail sector. Wipro is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. Wipro is a publically-held company headquartered in [...]
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  • Webhelp - CMS in Retail

    Sep 16, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in customer management services in the retail sector. Webhelp is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. [...]
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