DEBUG: PAGE=domain, TITLE=CX Services by Industry,ID=1433,TEMPLATE=subprogram
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
meet & follow
toggle expanded view
programcode = CXSCXI
programid = 158
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t
Search within: CX Services by Industry:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = f -- IGNORED
Published reports:
published reports related to within the CX Services by Industry program
Aug 27, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector.
transcosmos is headquartered in Japan. It is a Japanese-based BPO [...]
view this reportdownload abstractJun 26, 2013 | Vendor Analysis by NelsonHall Analyst
Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]
view this reportdownload abstractJun 21, 2013 | Vendor Analysis by NelsonHall Analyst
Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]
view this reportdownload abstractJun 20, 2013 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]
view this reportdownload abstractMar 25, 2013 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the German financial services sector CMS market consists of 9 pages.
NelsonHall estimates that the overall German CMS market will grow at 3.1% CAAGR.
The dominant vendors in the German financial services CMS market are:
arvato
Sitel
Walter services.
[...]
view this reportdownload abstract
find all available reports on