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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Market Analysis
by NelsonHall Analyst
published on Aug 14, 2010
Report Overview:
Report Outline:
The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.
However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.
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