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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programid = 155
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Market Analysis
by NelsonHall Analyst
published on Sep 08, 2011
Report Overview:
Report Outline:
The "Targeting Outsourced Social Media Services" market analysis identifies the use of monitoring and engagement services around social media services in support of sales, marketing, and customer care.
The report contents include:
- Changing shape of outsourced social media services
- Customer requirements & market drivers
- Market size & growth
- Vendor market shares
- Vendor offerings and targeting
- Challenges & success factors
- Positioning of vendors against success factors.
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