Vendor Analysis
published on Feb 05, 2012
Report Overview:
This NelsonHall vendor assessment analyzes Arise's offerings and capabilities in WAHA services. Arise is one of a number of WAHA services companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's WAHA services profile on Arise is a comprehensive assessment of Arise's WAHA offerings for organizations and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of Arise's WAHA services, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Key client case studies
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
Arise has a strong sales focus within its offerings. Order taking and information requests make up a large portion of customer acquisition, with cross- and up-selling prevalent across the majority of its programs.
Arise advertises and recruits year-round. This provides a continuous flow of Client Support Professionals, who can be placed on a client program as and when required.
Arise is now present in the U.S., Canada, the U.K., and Ireland. Historically, the company focused on the retail industry, but in the last three years has gained significant telecom and travel and leisure contracts.