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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Vendor Analysis
by Dominique Raviart
published on Sep 16, 2015
Report Overview:
This report includes two digital case studies: one with Mahindra REVA and with a U.S. personal care company.
Who is this Report for:
NelsonHall's Digital Transformation case studies on Tech Mahindra provide examples of the organization's ability to transform a client's IT operations to capture digital opportunities. The case studies are designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital transformation projects
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services industries and willing to understand model and growth opportunities around digital transformation.
Key Findings & Highlights:
NelsonHall's transformation case studies with Mahindra REVA and a U.S. personal care company are examples of how Tech Mahindra has conducted digital transformation projects to create new revenue opportunities for its clients.
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