DEBUG: PAGE=domain, TITLE=CX Services Transformation,ID=1431,TEMPLATE=subprogram
toggle expanded view
programcode = CXSCXD
programid = 155
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: CX Services Transformation:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

CSS Corp - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on Jan 25, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

CSS Corp is a private company headquartered in Chennai, India. Founded as a software development company in 1996, four years later it evolved into a support organization with focus on the high tech sector.

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of CSS Corp’s CMS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

CSS Corporation (CSS Corp) started as a software development company in 1996; four years later it evolved into a support organization, with an initial focus on enterprise and consumer support for the high tech sector. In 2012, the company expanded its focus beyond the high tech sector to retailers and telecommunications organizations that market electronic devices.

CSS Corp employs ~5.5k employees in 15 delivery locations, and supports 25 languages.

CSS Corp provides a range of CMS offerings with a focus on mobile enabled support services and the home automation and IoT sectors:

  • Customer care
  • Subscription management
  • Technical support
  • Premium technical support
  • Mobile enabled support services.

Login to get full access:

   register | forgot password ?
close