DEBUG: PAGE=domain, TITLE=CX Services Transformation,ID=1431,TEMPLATE=subprogram
toggle expanded view
programcode = CXSCXD
programid = 155
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: CX Services Transformation:

from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

NelsonHall Report

Financial Results

by Mike Smart

published on Feb 01, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Report Outline:

BT Group has announced results for for BT Global Services for Q3 FY 2016, the period ending December 31, 2015:

  • Revenues were £1,675m, down 1.1% year-over-year (y/y)  
  • EBITDA was £276m, a margin of 16.5%, up 69 bps y/y
  • Operating profit was £159m, a margin of 9.5%, up 200 bps y/y.

Q3 FY 2016 revenue in the major regions (and y/y revenue growth) is:

  • U.K: £699m (+2.3%)
  • Continental Europe: £526m (-4.2%)
  • U.S. and Canada: £216m (-6.5%)
  • AsiaPac, Latam & MEA £234m (+1.3%).

New orders secured in this quarter were £1,666m, down 19% from £2,051m in the prior year quarter.

During the results BT also announced a new structure for the group after the acquisition of EE. A new division, Business and Public Sector, will include BT GS's U.K. operations and EE's business division to be ~$5bn in revenues. The global services division will remain with a more international focus.

Login to get full access:

close