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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

NelsonHall Report

Financial Results

by Mike Smart

published on Feb 01, 2016

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Report Overview:

Report Outline:

BT Group has announced results for for BT Global Services for Q3 FY 2016, the period ending December 31, 2015:

  • Revenues were £1,675m, down 1.1% year-over-year (y/y)  
  • EBITDA was £276m, a margin of 16.5%, up 69 bps y/y
  • Operating profit was £159m, a margin of 9.5%, up 200 bps y/y.

Q3 FY 2016 revenue in the major regions (and y/y revenue growth) is:

  • U.K: £699m (+2.3%)
  • Continental Europe: £526m (-4.2%)
  • U.S. and Canada: £216m (-6.5%)
  • AsiaPac, Latam & MEA £234m (+1.3%).

New orders secured in this quarter were £1,666m, down 19% from £2,051m in the prior year quarter.

During the results BT also announced a new structure for the group after the acquisition of EE. A new division, Business and Public Sector, will include BT GS's U.K. operations and EE's business division to be ~$5bn in revenues. The global services division will remain with a more international focus.

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