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Cicero - RPA & AI Technology Evaluation

Vendor Analysis

by David Mayer

published on Mar 21, 2018

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Report Overview:

This NelsonHall assessment analyzes Cicero's offerings and capabilities in RPA & AI Technology Evaluation.

Who is this Report for:

NelsonHall’s RPA and AI vendor assessment for Cicero is a comprehensive assessment of Cicero’s RPA offering and capabilities, designed for:

  • Sourcing managers investigating sourcing developments within RPA
  • Automation decision makers exploring the benefits and inhibitors of RPA as evidenced from the clients and vendor capability
  • Vendor marketing, sales and business managers developing strategies to identify developments and target opportunities within managed service programs
  • Financial analysts and investors specializing in, or covering the RPA industry and suppliers.

Scope of this Report:

The report provides a comprehensive and objective analysis of Cicero’s offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments in both its service and technology
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s key offerings (service model and service components)
  • Analysis of the company’s delivery capability (including the location, size and scale of delivery operations; and delivery via technology).

Key Findings & Highlights:

Cicero Inc. was incorporated in New York in 1988 as Level 8 Systems, Inc. and re-incorporated in Delaware in 1999. The company's current course and direction in RPA began in 2002, when Level 8 acquired a desktop integration product set called Trusted Global Advisor from its original developer, Merrill Lynch. In 2004, Level 8 launched Cicero, an expansion of Trusted Global Advisor's existing capability set.

Key clients include Merrill Lynch/Bank of America and UBS, Inc., each of which have accounted for ~10% of Cicero's revenues during the past two fiscal years. Other key clients include a large U.S. regional bank, a major financial institution, a large logistics provider, a global computer manufacturer and a top insurance underwriter, as well as a number of unnamed business process services firms, which utilize Cicero software in their own delivered BPS solutions.

NelsonHall estimates Cicero's 2017 full-year revenues at ~$1.8m. For the first six months of 2017, Cicero posted revenues of $834,000.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Cicero Insight
  • Cicero Automation
  • Security
  • Delivery Capability and Partnerships
  • Target Markets
  • Geographic
  • Organizational Size
  • Industry Vertical
  • Strategy
  • Move into unattended automation
  • Improve cross-sell performance between Insight and Automation
  • Build out partner ecosystem
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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