featured posts:

• U.K. Government AI Opportunities Action Plan Highlights

  Jan 23, 2025, by Mike Smart

    The U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to create new AI courses and reskill workers for AI-related jobs, with the high-potential individual visa [...]

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• Harnessing Process Mining Data to Transform the NHS

  Jul 22, 2024, by Mike Smart

    In the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ operational efficiency without the need for major financial outlays. As part of its 22-city tour, process[...]

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• UiPath Launches Autopilot for Enhanced Bot Generation & Management

  Oct 23, 2023, by Mike Smart

    NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses on its use within Studio and Assistant.  Autopilot for Studio A constant inhibitor to auto[...]

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• Automation Anywhere Looks to Generative AI to Accelerate Automation

  Jun 20, 2023, by Mike Smart

    Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and consider the wider implications of generative AI solutions for automation developers. Automation C[...]

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• IBM Converging Risk Scores to Optimize Cybersecurity Offering

  Jun 09, 2023, by Mike Smart

    NelsonHall recently attended an IBM Security analyst day in London. This covered recent developments such as IBM’s acquisition of Polar Security on May 16th to support the monitoring of data across hybrid cloud estates, and watsonx developments to support the move away from rule-based security. However, a big focus of the event was the subject of risk. For the last few years[...]

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• The Future of Process Discovery & Mining: 2023 and Beyond

  Jan 05, 2023, by Mike Smart

    Process discovery and mining platforms, which examine organizations’ process data as part of transformation initiatives, have become an increasingly critical part of process automation and reengineering journeys. Here I look at what to expect in the process discovery and mining space in 2023 and beyond. Continuous Monitoring Traditionally we have seen COEs use process [...]

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• UiPath: Going Big with Integrated Business Automation Platform

  Oct 12, 2022, by Mike Smart

    NelsonHall recently attended UiPath’s Forward V event in Las Vegas. The company has recently passed $1bn in Annual Recurring Revenue (ARR), up 44% y/y, enabled through its base of 10.5k clients. This includes some very large clients such as Generali, and, similar to the other tier 1 automation platform providers, an exceptionally long tail of clients with <10 bots. UiPath&rs[...]

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• WNS Repositions its Data & Analytics Practice to Assist Organizations in Becoming 'Insights-Led Enterprises'

  Jul 28, 2022, by John Willmott

    Analytics has often been run as a series of periodic and siloed exercises. However, to respond to their customers in the smartest, fastest, most efficient manner, WNS perceives that organizations increasingly need to run their analytics always-on, in almost real-time, and on an enterprise rather than siloed basis. To do this and become ‘insights-led enterprises’, organiza[...]

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• The Role of Organizational Change Management in Digital Transformation

  Feb 10, 2022, by John Willmott

    Digital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery are increasingly becoming hybrid, with delivery handled by tightly integrated combinations of personn[...]

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• Capgemini Looks to Accelerate Process Transformation with the "Frictionless Enterprise"

  Apr 28, 2021, by John Willmott

    The value of automation using tools such as RPA, and more recently intelligent automation, has been accepted for years. However, there is still a danger in many automation projects that while each project is valuable in its own right, they become disconnected islands of automation with limited connectivity and lifespans. Accordingly, while elements of process friction have been remov[...]

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• Capgemini’s Intelligent Process Automation, Part 2: Intelligent Transaction Routing & Digital Twins Maximize RoI Delivery

  Mar 01, 2021, by John Willmott

    Part 1 of this blog focused on Capgemini’s structured approach to workforce motivation and upskilling when transitioning to a Frictionless Enterprise that leverages a digitally augmented workforce. This second part looks at how, when adopting a digitally augmented workforce, it is critical to ensure optimized routing of incoming queries and transactions between humans and machi[...]

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• Capgemini's Intelligent Process Automation, Part 1: Significant Growth From Frictionless Enterprise Approach

  Feb 25, 2021, by John Willmott

    This is Part 1 of a two-part blog looking at Capgemini’s Intelligent Process Automation practice. Here I examine Frictionless Enterprise, Capgemini’s framework for intelligent process automation that focuses on the adoption of a digitally augmented workforce. Digital transformation has been high on enterprise agendas for some years. However, COVID-19 has given the driv[...]

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• 2020 Lessons & Future Success Factors: Q&A with Wipro’s Nagendra P Bandaru

  Jan 22, 2021, by John Willmott

    The following is a discussion between Nagendra (Nag) P Bandaru, President, Wipro Limited – Global Business Lines-iCore, and John Willmott, NelsonHall CEO, covering lessons learned in 2020 and success factors for 2021. Nag is responsible for Infrastructure and Cloud Services, Digital Operations and Platforms, and Risk Services and Enterprise Cybersecurity – three key [...]

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• Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives

  Nov 10, 2020, by John Willmott

    Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO and increased resilience through use of shared third-party components Support for AIOps and DevSec[...]

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• Automation Anywhere Launches AARI to Facilitate Bot Access to Employees

  Oct 09, 2020, by Mike Smart

    NelsonHall recently attended Automation Anywhere's 2020 innovation day, where the company launched its Automation Anywhere Robotic Interface (AARI) digital assistant focused on making bot usage easier and more accessible to employees. Automation Anywhere Robotic Interface AARI “aims to elevate employees' workflows in the same manner as at-home digital assistants s[...]

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• AntWorks Targets Breadth & Depth in Client Engagements, Partners & Curation Capabilities

  Jan 21, 2020, by Mike Smart

    Last week, NelsonHall attended ANTENNA2020, AntWorks’ yearly analyst retreat. AntWorks has made considerable progress since its last analyst retreat, experiencing considerable growth (estimated at ~260%) in the three quarters ending January 2020, and employing 604 personnel at the end of this period. By geography, AntWorks’ most successful geography remains APAC, close[...]

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• Genpact Acquires Rightpoint to Strengthen 'Experience' Capability

  Oct 24, 2019, by John Willmott

    Enterprise operations transformation requires three critically important capabilities: Domain process expertise and the ability to identify new “digital” target operating models Transformational technology capability, leveraging technologies such as cloud platforms and intelligent automation to elevate straight-through processing and self-service principles ahead [...]

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• UiPath: Forging Connections Between Business Users & Automation

  Oct 24, 2019, by Mike Smart

    Reboot work was the slogan for UiPath’s recent Forward III partner event, a reference to rethinking the way we work. UiPath’s vision is to elevate employees above repetitive and tedious tasks to a world of creative, fulfilling work. The company’s vision is driven by an automation first mindset, along with the concept of a bot for everyone and human-automation collab[...]

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• Automation Anywhere’s Enterprise A2019, Simpler to Use, Quicker to Scale

  Oct 10, 2019, by Mike Smart

  ‘Anything Else is Legacy’ was the messaging presented at Automation Anywhere’s Enterprise A2019 launch, hosted in New York. The event, the first under new CMO Riadh Dridi, showcased improvements in the new version of the Automation Anywhere platform around: Experience – the most immediate change is in the UI. While prior versions utilized code, workflow, and mixed [...]

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• NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation

  Sep 03, 2019, by Mike Smart

    NelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, including platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. As RPA and artificial intelligence converge to address more sophisticated use cases, we at NelsonHall feel it is now time for an [...]

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• Democratizing RPA through the Connected Entrepreneur Enterprise

  Jun 03, 2019, by Mike Smart

    Following on from the Blue Prism World Conference in London (see separate blog), NelsonHall recently attended the Blue Prism World conference in Orlando. Building on the significant theme around positioning the ‘Connected Entrepreneur Enterprise’, the vendor provided further details on how this links to the ‘democratization’ of RPA through organizations. [...]

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• IPsoft Looks to Reduce Time to Value While Increasing Return on AI

  May 20, 2019, by John Willmott

    NelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible for aproximately 30% of the IPsoft client base with clients relatively evenly distributed over the s[...]

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• Blue Prism Offers A Lever for Culture Change to Mature Enterprises

  Apr 18, 2019, by John Willmott

  Blue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism Communities:   Components of Blue Prism's connected-RPA   Blue Prism i[...]

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• Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’

  Apr 16, 2019, by John Willmott

  Automation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric.     So far, downloads from the Bot Store have been free-of-charge, but Automation Anywhere perceives that this approach potentiall[...]

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