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LTI - Business Process Transformation through RPA and AI

Vendor Analysis

by John Willmott

published on Apr 18, 2018

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Report Overview:

LTI is an India-headquartered IT services vendor with a presence in 22 countries. LTI's revenues for three-quarters of FY18 as of December 2017 were US$824m, with currently around 69% of the company's revenue derived from North America and 47% from the BFSI sector. The company employed 23K personnel at December 2017.

The company has repositioned as a "next generation IT services company" around its digital offerings and positions as "solving complex business challenges at the convergence of digital and physical with its real-world expertise and client centricity, helping clients create captivating customer experiences, enhance processes and build innovative business models".

As part of this repositioning, "automation" and the application of RPA & AI technologies to develop new digital process models is a key part of the overall digital theme.

Who is this Report for:

NelsonHall’s Business Process Transformation through RPA & AI profile of LTI is a comprehensive assessment of LTI’s automation-centric service offerings and capabilities in support of business process transformation designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA and/or AI technologies and identifying vendor suitability for RFPs seeking automation-led process transformation or business process services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of LTI’s offerings, capabilities, and market presence in support of business process transformation through the application of RPA and AI technology including:

  • Analysis of the company’s offerings and key service components for achieving business process transformation through the application of RPA and AI technology
  • Analysis of the company’s delivery organization for delivering business process transformation through the application of RPA and AI technology
  • Analysis of the profile of the company’s RPA and AI-based services customer base, including the company’s targeting strategy and examples of current contracts
  • Revenue estimates for the company’s RPA and AI-centric services
  • Identification of the company’s strategy, emphasis and new developments in support of business process transformation through the application of RPA and AI technology
  • Analysis of the company’s strengths, weaknesses and outlook in achieving business process transformation through the application of RPA and AI technology.

Key Findings & Highlights:

LTI is an India-headquartered IT services vendor, with a presence in 22 countries. LTI's revenues for three-quarters of FY18 as of December 2017 were US$824m, with currently around 69% of the company's revenue derived from North America and 47% from the BFSI sector. The company employed 23K personnel as of December 2017.

The company has repositioned as a "next generation IT services company" around its digital offerings and positions itself as "solving complex business challenges at the convergence of digital and physical, with its real-world expertise and client centricity, helping clients create captivating customer experiences, enhance processes and build innovative business models".

As part of this repositioning, automation and the application of RPA & AI technologies to develop new digital process models, are the key parts of the overall digital theme.

LTI positions as an RPA & AI consultancy and implementation partner stressing its ability to incorporate design thinking, "think beyond robots" and act as a one-stop shop for all digital requirements.

LTI is focusing on digitalization and optimization of processes using a combination of RPA, BPM, and AI technologies to develop new digital process models. The company has developed ~30 "solutions" and will continue to develop additional solutions.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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