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Soroco - Process Discovery & Mining Technology Evaluation 2021

Vendor Analysis

by Bailey Kong

published on Oct 19, 2021

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Report Overview:

This NelsonHall assessment analyzes Soroco's offerings and capabilities in Process Discovery & Mining Technology.

Who is this Report for:

NelsonHall’s Process Discovery & Mining Technology Evaluation, provides an assessment of Soroco’s process discovery & mining platform designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Process Discovery & Mining platforms and identifying vendor suitability for RFPs
  • Process reengineering and RPA and intelligent automation center of excellence personnel evaluating process discovery & mining platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering intelligent automation and process discovery & mining platforms.

Scope of this Report:

The report provides a comprehensive and objective analysis of Soroco’s process discovery and mining capabilities, covering Scout’s functionality for:

  • Data extraction, transformation, and loading
  • Process analysis
  • Process improvement
  • Process monitoring
  • Corrective action enablement
  • Administration.

This report also assesses Soroco’s product development strategy and strengths and challenges.

Key Findings & Highlights:

Soroco approaches clients’ toil reduction efforts with a framework to enable a continuous improvement journey with Scout: Discover, Prioritize, Realize, and Catalyze.

Soroco offers Scout Platform with multiple deployment options from SaaS to on-premise (including client-managed cloud/VPC) to hybrid where only parts are on-premise. The software is unified across deployment methods, so there are no feature parity issues.

To collect data, Soroco's Scout Platform has a desktop software data agent that passively records user desktop interactions using proprietary "deep capture" technology – meaning the desktop user does not manually start or stop recordings. The 'teach me' functionality is where process experts perform a desktop process 3-5 times to provide samples to Scout to learn a baseline template.

Built-in analyses supported by Scout include: benchmarking, flowchart analysis, hotspot analysis, influence analysis, and work graphs.

Scout offers root cause analysis functionality as part of its Work Insights module. That also includes side-by-side process views for benchmarking.

Currently, Scout only offers prebuilt analyses for digging into work; it does not offer custom dashboarding capabilities for clients to build tooling that matches their needs. The functionality is coming towards the end of 2021, along with callbacks to, e.g., trigger alerts that can help clients action on the insights.

Soroco's pricing model is based on per-user licenses. Additionally, the company offers multiple trial options for Scout Platform.

Soroco is headquartered in Boston, Massachusetts, with offices in Bangalore and London.

The Scout Platform client base primarily consists of Fortune 2000 and mid-market enterprises.

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