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Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.
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Nov 22, 2016 | Vendor Analysis by John Willmott
EXL is positioning its robotics and Advanced Technologies capabilities within a wider framework which involves combining its technology capability with embedded analytics and domain expertise in order to digitize client operations. [...]
view this reportdownload abstractNov 04, 2016 | Vendor Analysis by John Willmott
Dell Services developed the concept of the automated FTE (AFTE) as a unit of work several years ago and for the last two years has been targeting every supervisor within its delivery organization with an annual 5%-15% AFTE deployment target. [...]
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