featured posts:
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IBM Services - Returning to the Limelight at IBM
Nov 24, 2017, by Rachael StormonthThis month, NelsonHall has attended the IBM Services analyst/adviser events in New York and Paris and we noted a distinct evolution in emphasis, with a much closer alignment between IBM's two services divisions. In recent years, IBM’s Global Business Services (GBS) and GTS businesses have been somewhat in the shadows of its Cognitive Solutions segment, although together they rep[...]
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TCS’ New Service Line Structure, Business 4.0 Emphasis: Both Very Positive; Collaboration Challenge in Harnessing ignio to Optimum Benefit
Nov 02, 2017, by Rachael StormonthNelsonHall recently attended a TCS analyst event in Boston, the theme of which was Business 4.0: Intelligent, Agile, Automated, and on the Cloud. A few months ago, soon after Rajesh Gopinathan took over as CEO, TCS undertook its first major service line revamp for many years (we provided details of this in our Quarterly Update on TCS – see here). As such we were keen to learn more about [...]
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Discussion with Carole Murphy of Capgemini: Application of Intelligent Automation to the Finance Function
Sep 11, 2017, by John WillmottCapgemini's Carole Murphy Capgemini has recently redefined its framework for Intelligent Automation, taking an approach based on ‘five senses’. I caught up with Carole Murphy, Capgemini’s Head of BPO Business Transformation Services, to identify how their new approach to Intelligent Automation is being applied to the finance & accounting function. &nbs[...]
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Genpact Acquires TandemSeven, Adding Human-Centered Design IP & Consulting to Digital Transformation Capabilities
Sep 07, 2017, by Rachael StormonthGenpact announced another acquisition today, that of TandemSeven, a design thinking (DT)-led CX /UX innovation consultancy based in Boston, with offices also in New York and Chicago. This is Genpact’s fourth acquisition in the U.S. this year; all four clearly supporting the company's drive to radically evolve its portfolio from traditional BPS to a coherent set of offerings designed [...]
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Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments
Aug 31, 2017, by Rachael StormonthNelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digital process models in P&C insurance. To set the scene: Earlier this month, on the day of [...]
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Infosys Confluence 2017: So Nia and Yet So Far
May 27, 2017, by Rachael StormonthNelsonHall recently attended the Infosys Confluence customer event. Last year the theme was covered in the interlinked motifs of Automation, Innovation, and Education (see here). This year, the theme evolved to ‘Unlimit’, which on the surface is more outward facing. We were not looking so much for an update on developments at Infosys over the last year (we cover thes[...]
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NTT DATA Services: First Look at the Newly Married Couple
Mar 07, 2017, by Rachael StormonthIn our blog last November (see here) at the time of NTT DATA Inc.’s closure of its acquisition of Dell Services, we summarized that Dell Services was a strategic but expensive acquisition for NTT DATA, and that while the former Perot Systems did not thrive as part of Dell, now it is part of NTT DATA Services it is back to being a services pureplay, also that the appli[...]
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Atos: North America a Work-in-Progress
Apr 18, 2018, by Rachael StormonthNelsonHall recently attended the Atos global analyst event in Boston, where we were keen to get an update on topics including: Atos’ strategy for growth in North America, which has new leadership following a rather disappointing 2017 Recent developments and short-term priorities for offerings in the Digital Transformation Factory. It appears to us that, nearly three years af[...]
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Accenture Technology: Innovation-Led Application Services
Jul 10, 2017, by Dominique RaviartIn the last few years Accenture has executed a wholescale reshaping of its portfolio towards what it terms ‘The New’ (digital-, cloud-, security-related services) and has managed to keep ahead of the pack in staying relevant. NelsonHall recently attended an event hosted by Accenture Technology on the theme of innovation-led applications services. Accenture Has Repivote[...]
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NelsonHall on DXC Technology Launch (vlog)
Mar 31, 2017, by Rachael StormonthIn this video blog, Rachael Stormonth, NelsonHall's EVP Research, discusses the birth of DXC Technology. Financial information on the combined company can be found here. NelsonHall's reaction to the news of the acquisition at its announcement can be found here.[...]
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WNS Acquires HealthHelp with a View to Doubling its Healthcare Revenues
Mar 30, 2017, by Rachael StormonthOn March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist. In many ways, the HealthHelp acquisition has much in common with WNS’ Value Edge acquisition. HealthHelp, like Value Edge, will become[...]
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NIIT Technologies: Two New EVPs to Drive Digital & Platform Strategies
Mar 28, 2017, by Mike SmartNelsonHall recently attended NIIT Technologies European Analyst & Advisor Forum in London. For those readers not familiar with the company, NIIT Technologies is a mid-sized Indian-headquartered services provider, generating annual revenues of ~$410m, of which around 48% from the U.S. and a third from EMEA. EMEA has dominated recent wins (50% of the order intake in the last quarter), and the co[...]
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Cohesive Portfolio & North America Central to Atos' 2019 Ambition
Mar 17, 2017, by Rachael StormonthAtos’ recent analyst and advisor day in Boston provided further details around the company’s three-year (2017-2019) growth ambitions that the company unveiled in November 2016. In a nutshell, Atos is targeting: CC/CS revenue growth of 2%-3% per annum (2016: +1.8%) An adjusted operating margin in the range of 10.5%-11.0% by 2019 (up from in 9.4% 2016). More he[...]
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Digitalizing the Manufacturing Sector: A Close Look at Capgemini’s DM Strategy
Mar 07, 2017, by Dominique RaviartWe recently met with the head of Capgemini’s Digital Manufacturing unit to get a perspective on the challenges in manufacturing and how Capgemini is helping to address them. Digital Manufacturing (DM), one of Capgemini’s newer strategic offerings, is a virtual service line across Capgemini units, having both portfolio and delivery responsibility. So What Does Digita[...]
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Unisys’ Evolution Continues with Security, Industry-Specific IP & Analytics at the Core
Mar 07, 2017, by John LahertyNelsonHall recently attended a Unisys analyst and advisor day in London. The tagline for the UnisysNOW event was Securing Your Tomorrow, with security taking a central role in the firm’s corporate transformation, along with a vertical-led go-to-market strategy, and analytics. Here I take a look at Unisys’ transformation to date, and at its future strategic direction. U[...]