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Healthcare Payer Operations Transformation 2024
Jul 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in member engagement services & enrollment, claims management/administration, provider management/administration & network management, and care management & wellness services. Vendors evaluated for this NEAT are: Cognizant, Concentrix, Conduent, DXC Technology, Eviden, Exela Technologies, Firstsource, Genpact, Infosys, Mphasis, Sutherland, Viaante, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
End-to-End Cloud Infrastructure Management Services 2024
Jul 09, 2024 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering end-to-end cloud infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capabilities around cloud management, cloud orchestration, Microsoft Azure, AWS, and GCP. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Atos, Coforge, DXC, Fujitsu, Happiest Minds, Infosys, LTIMindtree, Movate, Mphasis, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Trianz, T-Systems, Unisys, UnitedLayer, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Supply Chain Transformation for Sustainability 2024
Jun 25, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, Supply Chain-as-a-Service, and sustainability services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Wealth & Asset Management Services 2024
Jun 19, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cloud migration, process automation, AI & analytics services, and professional services. Vendors evaluated for this NEAT are: Apexon, Avaloq, Capgemini, Coforge, Genpact, Infosys, LTIMindtree, Mphasis, Quantiphi, TCS, UST, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Next-Generation RPO 2024
Apr 30, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Avencia, Cielo, IBM, Lorien, NLB Services, NXTThing RPO, PeopleScout, Pontoon, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Multi-Process HR Transformation Services 2024
Apr 17, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, efficiency, Workday services, SuccessFactors services, Oracle HCM services), company focus (SME-mid market, large enterprises) and geographic coverage (North America, Europe, and multi-country). Vendors evaluated for this NEAT are: Vendors evaluated for this NEAT are: Accenture, ADP, Alight Solutions, Capgemini, Conduent, HR Path, IBM, SD Worx, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Salesforce Services 2024
Apr 02, 2024 by Kishore GortiThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon, Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, LTIMindtree, Mastek, NTT DATA, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CWS & MSP 2024
Mar 26, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology innovation & transformation, services innovation & transformation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, NLB Services, Page Outsourcing, Pontoon, Resourgenix, Rullion, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services Transformation 2024
Feb 22, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cyber Resiliency 2024
Feb 20, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Operations Transformation 2024
Jan 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in new product set-up, underwriting, customer administration, and claims administration. Vendors evaluated for this NEAT are: Cogneesol, Cognizant, DXC Technology, Genpact, Mphasis, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2024
Jan 24, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare (H&W) benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, bswift, Businessolver, Conduent, Empyrean, Fidelity, isolved, TELUS International, and WEX. To find out more, contact Guy Saunders at [email protected].[read more] -
Industry 4.0
Jan 23, 2024 by Eric LevineThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Industry 4.0 services for manufacturing. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in AR/VR and digital twins, monitoring and security services, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cyient, DXC Technology, Eviden, IBM, L&T Technology Services, LTIMindtree, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
ESG Services in Banking 2024
Jan 10, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ESG services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, social services, governance services, and environmental services. Vendors evaluated for this NEAT are: Avaloq, Capgemini, Happiest Minds, Infosys, LTIMindtree, Mphasis, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2024
Jan 09, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, sourcing & category management, and downstream procurement. Vendors evaluated for this NEAT are: Accenture, Capgemini, Dragon Sourcing, Efficio, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2023
Nov 27, 2023 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Compucom, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, Stefanini, TCS, T-Systems, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services 2023
Nov 09, 2023 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: ADP, Alight Solutions, CloudPay, Infosys, isolved, Neeyamo, OneSource Virtual, Paybix, Paychex, Popay, Ramco Systems, Safeguard Global, SD Worx, TMF Group, and UKG. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2023
Oct 27, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and skilling (including reskilling and upskilling), and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, Ozemio, Seertech, Tesseract Learning, and VPS. To find out more, contact Guy Saunders at [email protected].[read more] -
Global EOR Services 2023
Oct 03, 2023 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and those with specific capability in delivering innovation in both technology and services. Vendors evaluated for this NEAT are: Atlas, CXC Global, Globalization Partners, Magnit, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Platforms 2023
Sep 05, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning technology platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in the mid-market, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, KREDO (a Tesseract Learning platform), Learn Amp, Learning Pool, NIIT MTS, NovoEd, Seertech, Tenneo, and Totara. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Accenture Q1 FY15 Results: Continues to Build Momentum
Dec 19, 2014 by Rachael Stormonth[read more] 0 commentsAccenture Q1 FY 2015 results are out today: 7.3% reported net revenue growth to $7,896m, operating margin at 15.0%. Full details are here. Accenture CEO Pierre Nanterme opened the analyst call referring to an “excellent” first quarter and saying “I am extremely pleased with our [...]
Atos Acquisition of Xerox ITO Business: the A to X
Dec 19, 2014 by Rachael Stormonth[read more] 0 commentsIn the early hours of this morning, Atos announced it is acquiring the IT outsourcing business of Xerox. Full details of the acquisition are here. Atos is ending 2014 with a bang. Having completed the integration of Siemens IT Solutions & Services pretty darned quickly (certainly far fas[...]
Infosys: 100 Days In
Nov 18, 2014 by Rachael Stormonth[read more] 0 commentsIn September we wrote an event note following Infosys European analyst meet on the principal message in the keynote address by new CEO Dr. Sikka “Renew the core business, innovate into new businesses” (see here). Earlier this month we attended Infosys’ U.S. analyst event and its[...]
HP BPO: Reenergized in Europe, Increasingly Bullish
Nov 16, 2014 by Rachael Stormonth[read more] 0 commentsNelsonHall recently attended an HP Enterprise Services (HP ES) analyst and adviser event in London focused on its European BPO business - on what was the first working day of its FY 2015. The tone was very upbeat: FY 2014 was a good year, with HP ES winning 11 out of the 12 BPO deals for wh[...]
Disruptive Forces and Their Impact on BPO: Part 7 - High Velocity BPO - What the Client Always Wanted
Nov 13, 2014 by John Willmott[read more] 0 commentsThis is the final in a series of short blogs that look at various disruptive forces and their impact on BPO. The impact of all these disruptive factors is that BPO is now changing into something that the client has always wanted namely “High Velocity BPO”. In its early days, BPO was a[...]
Disruptive Forces and Their Impact on BPO: Part 6 - The Internet of Things: Is this a New Beginning for Industry-Specific BPO?
Nov 12, 2014 by John Willmott[read more] 0 commentsIn our discussion, we’ve missed out lots of fashionable disruptors like mobile and cloud and these are indeed important elements within BPO. However, let’s be more futuristic still and consider the impact of the Internet of Things. Some examples of current deployment of the Internet of T[...]
Disruptive Forces and Their Impact on BPO: Part 5 - Will Software Destroy the BPO Industry? Or Will BPO Abandon the Software Industry in Favor of Platform Components?
Nov 11, 2014 by John Willmott[read more] 0 commentsBPO has always depended on partnerships with third-party software providers to provide supplementary platforms around client core systems to provide specialist functionality in areas like procurement, collections, & reconciliation handling. However, there is a danger that this can lead to a Heat[...]
Disruptive Forces and Their Impact on BPO: Part 4 - Digital Renews Opportunities in Customer Management Services
Nov 10, 2014 by John Willmott[read more] 0 commentsThere has always been a big divide between those suppliers that are comfortable handling voice and those suppliers that were comfortable handling data with very few comfortable with both. However, the impact of digital is such that it increases the need for voice and data convergence. A common mi[...]
Disruptive Forces and Their Impact on BPO: Part 3 - Labor arbitrage is dead – long live labor arbitrage
Nov 09, 2014 by John Willmott[read more] 0 commentsThere’s another disruptive force in BPO that no-one likes to talk about. It’s called labor arbitrage. Everyone is keeping a bit quiet about this one. It’s nothing like as sexy as robotics, or analytics, or SMAC, but it’s also a disruptive force. One side of labor arbitrage[...]
Disruptive Forces and Their Impact on BPO: Part 2 - Analytics is becoming all-pervasive and increasingly predictive
Nov 07, 2014 by John Willmott[read more] 0 commentsRobotics has moved incredibly fast over the past year, but so has analytics. Analytics has been around in support of process improvement initiatives & Lean Six sigma projects for many years. It has also been present in areas like fraud analytics, which means at a personal level that you now have[...]
Disruptive Forces and Their Impact on BPO: Part 1 The Robots are Coming – Is this the end of BPO?
Nov 06, 2014 by John Willmott[read more] 1 commentsThis blog is the first of seven in a series looking at six disruptive forces and their implications for BPO. Some of these are widely talked about, others less so. This first blog sets the scene and looks at the impact of robotics. Subsequent blogs will consider the implications of: Analytics &nb[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
Xerox Services: Q3 Disappoints, but Investing for Future Profitable Growth
Oct 27, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services Q3 Results: Any Signs of Progress? Xerox Services, now 57% of total Xerox Group revenues, is critical to the future of Xerox: it is its engine for future growth.We have been waiting for a better quarter for some time, but Q3 was not a stellar quarter for Xerox Services. Revenues[...]
Online Surveys for Outsourcing Market Research: Garbage In, Garbage Out
Oct 27, 2014 by Paul Connolly[read more] 0 commentsIn his latest monthly newsletter, U.K. money-saving guru Martin Lewis gives his readers advice on how to make money from filling in online surveys. I rather like his opening line, which reads “Willing to give views on One Direction, washing-up liquid or what goes on between your bedsheets? If [...]
Unisys Q3 Results: Departing CEO Leaves on a High
Oct 27, 2014 by Rachael Stormonth[read more] 0 commentsThis is the last set of quarterly results Unisys under the leadership of Ed Coleman – and it has been a last hurrah: Revenues were $883, up 11% y/y, up 10% in constant currency: the strongest quarter of growth for many years at Unisys Operating income was $77m, an operating margin[...]
September Quarter Results from Five Indian Providers: Generally Positive, but Indian Street Expects More
Oct 20, 2014 by Rachael Stormonth[read more] 0 commentsLast week we looked at Infosys' quarterly results. It has been another busy week of quarterly reports from some of the Indian oriented service providers. How did five of them do? Syntel (Q3 CY14): Softness in Healthcare Greater than Expected Revenue was $228.3m, up 8.8% y/y, but slightl[...]
Accenture: Reinventing the Interface Between Business and Technology
Oct 16, 2014 by Rachael Stormonth[read more] 2 commentsAccenture’s recent analyst event in New York was essentially a platform for it to showcase capabilities which it believes are key differentiators, both in terms of its attributes and also highlighting some areas of its portfolio which position it well for current and future profitable growth. [...]
Outlook for Infosys: Still "a Marathon not a Sprint"?
Oct 13, 2014 by Rachael Stormonth[read more] 0 commentsInfosys reported Q2 FY15 results today and new CEO Vishal Sikka took the occasion to share his strategic vision for the company. Sikka is quite an orator, for example declaring his aspiration for Infosys to once again be a bellwether of the IT services sector, and to achieving above average&nbs[...]
The HP Break Up: Will it Help Hewlett Packard Enterprise Gain Momentum?
Oct 06, 2014 by Rachael Stormonth[read more] 0 commentsFollowing reports in the WSJ and other media on Sunday, HP confirmed very early this morning that it intends to separate into two public companies: HP Inc: the personal systems and printing businesses; will have Dion Wessler as CEO, Meg Whitman as Chair HP Enterprise: servers, storage, netwo[...]
Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems
Sep 30, 2014 by Andy Efstathiou[read more] 0 commentsThis week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects. First CEO TK Kurien opened by describing Wip[...]
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