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Collaboration is Key for Successful Talent Acquisition
Feb 28, 2018, by Nikki EdwardsMost organizations have probably struggled to find talent at some point, with some roles being particularly problematic to fill; cybersecurity being one recent example. Some organizations have applied desperate approaches to get hold of scarce talent, including hiking up new starter salaries (often at the detriment of those already in the wider team/breaching equal pay legislation), [...]
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ADP Updates on UX, Talent Management & Automation
Feb 09, 2018, by Elizabeth RennieLast week I attended ADP’s 14th annual ReThink multi-national client event in Monte Carlo, where the theme was ‘Transform the Way the World Works’. The lineup of guest speakers included journalist and media figure Tina Brown, who shared themes from Davos (including the importance of restoring trust and gender equality in the workplace), former British Prime Minister[...]
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HR Services: Takeaways From SD Worx InspireEurope 2018 (vlog)
Feb 07, 2018, by Elizabeth RenniePete Tiliakos reports from the SD Worx InspireEurope 2018 conference, where topics under discussion included the shifting global workforce and HR transformation, and SD Worx demonstrated some of its latest HR developments, including the use of AI and predictive analytics in payroll and recruitment. [...]
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Infosys’ Strategy to Ease HR’s Transition to the Cloud
Jan 23, 2018, by Elizabeth RennieWith digital transformation continuing to disrupt and force change across industries, cloud technology is at the heart of that disruption and is providing business leaders with the vehicle to transform operations. And this trend has trickled down to HR, where leaders are challenged with more change and disruption than most can accommodate, given their current legacy HR infrastructure[...]
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The Wizardry of HR Platforms: 9¾ Examples from 2017!
Dec 21, 2017, by Nikki Edwards2017 has seen HR service providers rethinking their approach to tech development based on latest developments in the wider market. Firstly, developments in platform-as-a-service (PaaS) solutions have been core to driving what appears to be a seamless integration of talent technology/tools stacks. Secondly, software developers have changed their approach, focusing on user experience a[...]
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Excelity Enhances APAC Payroll Capability with Automated T&A Tracking and Cognitive Chatbots
Dec 21, 2017, by Elizabeth RennieA key finding from NelsonHall’s recently published Next Generation Payroll Services market analysis is that buyers are now much more focused on automation and other forms of transformative technology that will drive digitalization of their HR operating models. In payroll, as elsewhere in HR, this increasingly takes the form of automating manual transactional tasks and[...]
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PeopleScout Improving the Candidate Experience with Affinix
Dec 20, 2017, by Gary BragarRecent NelsonHall interviews with the clients of the top ~20 global RPO vendors revealed that candidate communication was rated the most important vendor characteristic, with an importance score of 96%. However, the satisfaction score for candidate communication across all vendor clients was 82%, falling some way short of client expectations. Recognizing the importance of can[...]
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Alight Solutions: 2017 Progress Report & 2018 Vision
Dec 14, 2017, by NelsonHall AnalystIt has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018. By all accounts, it was a smooth transition, with client retention remaining high.&n[...]
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The Journey for HR Services in 2018: Part 2
Dec 06, 2017, by NelsonHall AnalystIn my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization. Payroll The payroll landscape has shifted away[...]
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The Journey for HR Services in 2018: Part 1
Nov 29, 2017, by NelsonHall AnalystAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]
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Neeyamo Driving Innovation to Bridge the Gap Between Global & Local Payroll
Nov 22, 2017, by Elizabeth RennieAs globalization of the workforce continues its evolution, HR leaders today face the challenge of managing a more diverse, dispersed, and technology savvy human capital environment than ever before. Thus, acquiring, integrating, managing, and paying a borderless workforce is a major challenge for many multinational organizations today, driving the need to transform and digitize globa[...]
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Five UNLEASHed HR Tech Ideas from HRTechWorld
Oct 31, 2017, by Nikki EdwardsLast week’s HRTechWorld in Amsterdam, or UNLEASH as it now known, did not disappoint, my only regret being that two days wasn’t enough time to see everything and meet everyone I wanted to. As well as the established vendors being present, sharing their new product updates, there were plenty of start-ups showing how they are changing the face of HR/payroll. Analytics, auto[...]
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The E.W. Scripps Company’s HR Transformation Journey
Oct 24, 2017, by Elizabeth RennieFor many organizations today, technology, and more specifically the internet, has changed the way business is conducted, and having the agility to pivot with the change is critical to remaining competitive and surviving. While the introduction of next generation technology has created a critical inflection point for many businesses, it is also providing HR leaders with n[...]
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Ceridian INSIGHTS is Vegas Strong
Oct 10, 2017, by Gary BragarLast week, Ceridian held its annual customer forum, Ceridian INSIGHTS, in Las Vegas, where it showed its support for the victims of the recent shooting, and demonstrated its commitment to people as the mainstay of its philosophy. Ceridian established a website at the conference where attendees were able to make donations to a victim support fund, with Ceridian making the first contribution,[...]
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Hungry for Hungary? Why the Country’s Talent Feast is Attracting International Investment
Sep 27, 2017, by Nikki EdwardsI was privileged to be invited recently to a customer and analyst event in Budapest, Hungary hosted by Cielo. Great, I thought – I’ve never been there, maybe I’ll see the Danube and a few historic buildings. And from that perspective, Budapest did not disappoint; it was understandable why there were so many tourists visiting, enjoying the hot September weather. But [...]
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Technology-Enabled Service Focus Driving Advances in ADP’s HCM Client Base
Sep 22, 2017, by Gary BragarLast week, my colleague Amy Gurchensky wrote on the topic of ADP’s user-centric innovations paving the way for growth in its HR services business. Indeed, at its recent annual analyst event, CEO Carlos Rodriguez was keen to reiterate that ADP is a technology-enabled services organization, not a software company, and this was backed up by client case studies. Here I provide a su[...]
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ADP’s User-Centric Innovations Pave the Way for Services Growth
Sep 15, 2017, by NelsonHall AnalystThis week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled services company: its investments in innovation continue to accelerate, as it invested ~$450bn in FY 2017[...]
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Leveraging Predictive HR Analytics to Affect Business Outcomes
Sep 07, 2017, by NelsonHall AnalystFor years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]
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Application Management Services a Key Gateway to HR BPaaS
Aug 31, 2017, by Elizabeth RennieWith many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in the next five years. Thus[...]
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Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion
Aug 29, 2017, by NelsonHall AnalystNelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers. Principal issues & operational priorities The main issues and operational priorities cit[...]
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