Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]

As 2013 comes to a close, it’s time to recap on what happened in HR BPO this year. It has been a good year for HRO with overall contract activity up ~37% on 2012.  But, it was a year of two halves: H1 activity was down 16% y/y, but the market really picked up in H2, when announced contract activity nearly doubled as benefits administration vendors announced health exchange contract s[...]

The U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sector, driven first by the Gershon Review of 2004 and most recently, when the current government first[...]

E-learning has been around for over 10 years, so what has changed? In a nutshell, the proliferation of employees with internet enabled devices. Last week, Raytheon hosted a symposium in London which considered how companies benefit from tapping into the social internet age to maximize learning value across employees and customers, and examples were provided with case studies. Whether you are st[...]