Vendor Analysis
published on Apr 03, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Revenue Cycle Management (RCM)
Who is this Report for:
NelsonHall’s Strategic Insights in Revenue Cycle Management (RCM) profile on Firstsource is a comprehensive assessment of Firstsource's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Firstsource and identifying vendor suitability for end-to-end revenue cycle management BPS outsourcing RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the end-to-end revenue cycle management sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource’s Strategic Insights in Revenue Cycle Management (RCM) offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Firstsource, founded in 2001, is a business process services (BPS) company headquartered in Mumbai, India, with ~34.2k employees globally. In February 2025, they launched a new direction called UnBPO, shifting away from traditional outsourcing models and prioritizing expertise, innovation, and outcome-driven solutions. Firstsource’s overall revenue cycle management business offers end-to-end hospital business office management services, consulting, and digital/technology services for providers and health systems.
NelsonHall estimates Firstsource’s revenue cycle management business globally accounts for ~10%-~15% of Firstsource’s total revenue.