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NEAT reports results:
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CMS in Hi-Tech
Nov 23, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Hi-Tech sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased quality, technical support, and cost reduction. Vendors evaluated are Alorica, Concentrix, CSS Corp, Expert Global Solutions (EGS), HGS, Minacs, Sitel, Sutherland, Sykes, Teleperformance, TeleTech, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
MSP
Nov 11, 2015 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Service Programs (MSP). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on Talent Management and Multi-Country MSP. Vendors evaluated include Advantage xPO, Alexander Mann Solutions, Allegis Global Solutions, Capita, DCR Workforce, Hudson, KellyOCG, Pontoon Resource Solutions, Rethink Talent Management, TAPFIN, and Volt. To find out more, contact Guy Saunders at [email protected].[read more] -
Analytics & Reporting BPS
Nov 05, 2015 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Analytics & Reporting business process services (A&R BPS) in the retail banking, capital markets, and financial industry. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on the areas of Reporting, Analytics, and Compliance. Vendors evaluated include Cognizant, EXL, Firstsource, Genpact, HCL Technologies, iGate, NIIT Technologies, SLK, Syntel, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Oct 02, 2015 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Offshore Focused Security Management, Industry-Specific Security Capability, and Full-Scope Security Management. Vendors evaluated include CGI, HP, CSS Corp, Cognizant Technology Solutions, MindTree, CSC, Tata Consultancy Services, Symantec, Unisys, Dell SecureWorks, Wipro, and Dimension Data. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPO 2015
Sep 09, 2015 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Learning BPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Employee-Centric Learning, Multi-Country Standardization, Learning Vendor Management, and Learning Process Transformation. Vendors evaluated include Accenture, Capita KnowledgePool, Delta College Corporate Services, Expertus, GP Strategies, IBM, Infosys, NIIT, Raytheon Professional Services, Seertech, Talent2, The Learning Factor, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Workers Compensation BPS
Aug 07, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Workers' Compensation BPS. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Multi-State Capability, Provider Management Capability, and Cost Reduction Through Claims Triage. Vendors evaluated include Crawford & Company, CSC, EXL, HGS, Innovation Group, Sedgwick Claims Management, WNS Global Services, Xchanging, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Marketing BPS
Jul 21, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Marketing Business Process Services (BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as End-to-End Marketing BPS Support, Campaign Management Execution, Digital Marketing Execution, and Marketing BPS Analytics. Vendors evaluated include Cognizant, Concentrix, Genpact, HCL Technologies, HGS, Infosys, Minacs, Tech Mahindra, transcosmos, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Healthcare
Jul 01, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Healthcare sector, covering both Payer and Provider support. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in areas such as Payer Capability, Provider Capability, Back-Office Capability, Cost Reduction, and Multi-Channel. Vendors evaluated include Concentrix, Convergys, EGS, EXL, HGS, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TeleTech, and Teleperformance. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll BPO 2015
Jun 26, 2015 by Elizabeth RennieNelsonHall's 2015 Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors against a number of different business situations. Vendors within this NEAT analysis include: ADP Employer Services, Capita, Ceridian, NGA Human Resources, OneSource Virtual, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Procurement BPO 2015
Jun 03, 2015 by Rachael StormonthNelsonHall's Procurement BPO NEAT analyzes the performance of vendors offering Procurement business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, Aegis, CapGemini, DSSI, ExperBuy, Genpact, GEP, HCL Technologies, Infosys, IBM, Optimum Procurement Group, Proxima, Tata Consultancy Services and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
H&W Benefits Administration BPO
Apr 07, 2015 by Amy GurchenskyNelsonHall's H&W Benefits Administration NEAT analyzes the performance of vendors offering Health & Welfare BPO services. Vendors within this NEAT analysis include ADP, Aon Hewitt, Businessolver, Ceridian, Empyrean, Fidelity, Mercer, Morneau Shepell, Secova, Towers Watson, WageWorks, Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage & Loan BPO
Mar 18, 2015 by Andy EfstathiouNelsonHall's Mortgage & Loan BPO NEAT analyzes the performance of vendors offering retail banking mortgage and loan outsourcing services. Vendors within this NEAT analysis include Accenture, Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, Tata Consultancy Services, Wipro, WNS Global Services, and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
RPO 2015
Mar 04, 2015 by Elizabeth RennieNelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include ADP RPO, Alexander Mann, Allegis Global Solutions, Aon Hewitt, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManPowerGroup, Novotus, PeopleScout, PeopleStrong, Seven Step RPO, and WilsonHCG. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
WAHA CMS
Feb 25, 2015 by NelsonHall AnalystNelsonHall's Work At Home Agent (WAHA) CMS NEAT analyzes the performance of vendors offering WAHA-based customer management services. Vendors within this NEAT analysis are Arise, Convergys, Firstsource, LiveOps, Sitel, Sutherland, Sykes and Teleperformance. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Application Outsourcing
Jan 14, 2015 by Dominique RaviartNelsonHall's NEAT for Application Outsourcing (AO) evaluates the performance of vendors offering AO services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Accenture, Amdocs, Atos, CGI, Capgemini, Cognizant, HCL Technologies, HP Enterprise Services, Infosys, TCS, Tech Mahindra, Unisys, and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
CMS in Telecoms/Cable/Satellite Sector
Dec 09, 2014 by Vicki JenkinsNelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall AnalystNelsonHall's NEAT for P&C insurance BPO analyzes the performance of vendors offering P&C insurance BPO services specifically for the automotive sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CSC, Cognizant, EXL, Genpact, Infosys, Innovation Group, MphasiS, Quindell, Sutherland, TCS, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
MSP
Nov 14, 2014 by NelsonHall AnalystNelsonHall's Managed Service Programs (MSP) NEAT analyzes the performance of vendors offering outsourced MSP services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: Advantage xPO, Alexander Mann Solutions (AMS), Allegis Global Solutions (AGS), Capita, Hudson, KellyOCG, Pontoon, Resource Solutions, TAPFIN, and Volt. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Transformational CMS
Oct 23, 2014 by NelsonHall AnalystNelsonHall's Transformational CMS NEAT analyzes the performance of vendors offering Transformational Customer Management Services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CCS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Software Testing 2014
Sep 10, 2014 by Dominique RaviartNelsonHall's software testing NEAT analyzes the performance of vendors offering software testing IT outsourcing services. Vendors within this NEAT analysis include: Accenture, Amdocs, Atos, Capgemini, Cigniti, Cognizant, CSS Corp, EPAM Systems, HCL Tech, Infosys, L&T Infotech, Maveric, MindTree, Qualitest, SQS, Syntel, TCS, Tech Mahindra, Virtusa Polaris, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
BPO Becomes More Strategic in 2014
Jan 01, 2014 by John Willmott[read more] 0 commentsBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014 by John Willmott[read more] 0 commentsThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013 by Rachael Stormonth[read more] 0 commentsWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
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