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You are here: Home > Sourcing Expertise > Customer Experience Services > CX Services Transformation

in CX Services Transformation

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Latest Key Vendor Assessment

Capgemini
Mar 27, 2025 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 86 pages and provides a comprehensive and objective analysis of Capgemini's IT and business process services offerings, capabilities, and market and financial strengths
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Published reports:

published reports related to within the CX Services Transformation program

Intelenet Global Services - Customer Management Services
Mar 09, 2016 | Vendor Analysis by Ivan Kotzev
Intelenet is a private BPS provider, headquartered in Mumbai, India offering CMS, F&A, knowledge management, and technology services such as infrastructure management. [...]
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EGS - Customer Management Services
Mar 03, 2016 | Vendor Analysis by Ivan Kotzev
Expert Global Solutions (EGS) is a private customer service management organization, headquartered in Plano, Texas. [...]
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Sutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...]
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transcosmos - Customer Management Services
Feb 29, 2016 | Vendor Analysis by Ivan Kotzev
transcosmos Inc. (transcosmos) is a public company which has traded on the Tokyo Stock Exchange since 1992, and is headquartered in Tokyo. The company was founded by Koki Okuda in 1966 under the name Maruei Keisan Center, as a data entry BPO. In 1985, it was incorporated under its current name. transcosmos provides CMS, business process outsourcing [...]
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Alorica - Customer Management Services
Feb 15, 2016 | Vendor Analysis by Ivan Kotzev
Alorica Inc (Alorica) is a privately held firm headquartered in Irvine, California. [...]
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Recent Tracking Service

tracking service articles related to within the CX Services Transformation program:

Accenture to Acquire Yumemi to Expand Digital Product Design and Development Capabilities in Japan
May 08, 2025 | Mergers and Acquisitions by Rachael Stormonth
Transcom Opened 460 Seat CX Services Center in Gurugram, India
May 08, 2025 | New Offerings by Ivan Kotzev
Accenture Acquires Ascendient Learning to Expand Instructor-Led Training CapabilIties in U.S.
May 06, 2025 | Mergers and Acquisitions by Rachael Stormonth
Serco Awarded 5 Years CX Services Contract by BBC
May 06, 2025 | Contracts by Ivan Kotzev
TTEC Opens 400 Agent CX Services Center in Mohali, India
May 06, 2025 | New Offerings by Ivan Kotzev
Sopra Steria Completes Acquisition of Aurexia
May 02, 2025 | Mergers and Acquisitions by Sonakshi Garg
CGI Announces Q2 FY25 Revenues Up 7.6% to CAD 4,023m
Apr 30, 2025 | Financial Results by Sonakshi Garg
Sopra Steria Announces Q1 2025 Revenues Down 4.7% to €1,415m
Apr 30, 2025 | Financial Results by Sonakshi Garg
TP Announces Q1 2025 Revenues Up 2.8% (Up 1.6% like for like) to €2,613m
Apr 30, 2025 | Financial Results by Ivan Kotzev
TP Partners with Ema for Agentic AI in Back-Office Services
Apr 30, 2025 | New Partnerships by Ivan Kotzev

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