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Search within: CX Services Transformation:

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has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Sykes Enterprises in CX Services Transformation

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This vendor is not part of the KVA program

Cognitive CX Services 2020

published 2020-02-06 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive customer experience services (CXS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are Atento, Comdata, Concentrix, CSS Corp, DXC Technology, HGS, Majorel, Sitel, Sutherland, Sykes, Tech Mahindra, Teleperformance, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected]
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Published reports:

published reports related to Sykes Enterprises within the CX Services Transformation program

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