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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Latest Key Vendor Assessment
Oct 14, 2021 | Vendor Analysis by Rachael Stormonth
This NelsonHall key vendor assessment consisting of 92 pages provides a comprehensive and objective analysis of TCS' IT and business process services offerings, capabilities and market and financial strength.
published 2025-04-22 | Project by Mike Smart
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering attack surface management (ASM) as part of their cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in automated ASM services and integrating ASM within a wider cyber resiliency strategy. Vendors evaluated for this NEAT are: Atos, Detectify, Kyndryl, TCS, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to Tata Consultancy Services within the CX Services Transformation program
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...]
view this reportdownload abstractSep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...]
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Recent Tracking Service
tracking service articles related to Tata Consultancy Services within the CX Services Transformation program:
Apr 10, 2025 | Financial Results by Sonakshi Garg
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