featured posts:

• Fast Data: The Smart Will Get Faster... and the Fast Will Get Smarter

  Oct 05, 2017, by NelsonHall Analyst

    Fast Data is the emerging hot topic of discussion for business leaders seeking to get ahead of the next wave of data utilization. But Fast Data isn't just an evolution of Big Data; it's a market force unto itself that's asking more of traditional and start-up vendors in both traditional DBMS and AI. I spent a (surprisingly snowy) morning this week talking with AI and B[...]

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• Adventures in Blockchain: Virtusa Focuses on Security & Privacy Issues in Permission-Based Environments

  Aug 31, 2017, by Andy Efstathiou

  Most Blockchain use cases have focused on reducing the need for (and cost of) infrastructure. And in Virtusa’s case, the vendor has focused on engagements where it can combine Blockchain technology with other emerging technologies such as QR codes, IoT, and encryption algorithms to deliver enhanced security and cost savings for environments lacking adequate supporting infrastructure. Her[...]

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• Adventures in Blockchain: TCS Focuses on the Building Blocks of a Successful Blockchain Ecosystem

  Jul 11, 2017, by Andy Efstathiou

  Many Blockchain services vendors have observed that up to 75% of proofs of concept for Blockchain fail to meet their goals. Analysis of drivers for such widespread failure indicates that the initial use case was flawed because it was constructed to justify experimentation rather than solve business challenges. However, TCS has focused its Blockchain efforts on developing uses cases that can dr[...]

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• Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots

  Jul 05, 2017, by John Willmott

  IPSoft's Amelia   NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focus of recent years from autonomics to cognitive agents. While IPSoft began in autonomics in support o[...]

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• Adventures in Blockchain: Wipro Focuses on Rapid Innovation with Ethereum & Hyperledger

  May 12, 2017, by Andy Efstathiou

  This is the second in a series of blogs on current activities, use cases, POCs, and pilots with Blockchain in the financial services industry. In this one, I look at some of what Wipro is doing to support banks and financial services companies in deploying Blockchain solutions. Blockchain technology & services Wipro has been active for the past three years in offering Blockchain cons[...]

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• Adventures in Blockchain: Genpact Tackles O2C

  May 08, 2017, by Andy Efstathiou

  This is the first in an occasional series of blog articles over the next year on Blockchain initiatives related to the financial services industry. Blockchain is an emerging technology for which there are no current operational deployments, with initiatives still primarily at the consulting and design stage. Pilots have been deployed, but are relatively rare despite the rapid growth in experim[...]

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• NelsonHall Takes Transformational Approach to the Role of the CFO

  Apr 01, 2017, by Nikki Edwards

  The nature of finance & accounting is changing rapidly with the advent of new technologies. RPA has already shown its potential to reduce transactional F&A costs by 20% while improving quality of service and the application of cognitive technologies over the next few years will multiply this existing impact several times over. And, with the advent of machine learning, the processes will in[...]

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• Application of RPA & AI Technologies in Learning BPS

  Mar 27, 2017, by NelsonHall Analyst

    My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]

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• NelsonHall’s Blogging Year: A Selection From 2016

  Jan 25, 2017, by Rachael Stormonth

  NelsonHall analysts are regular bloggers, and while you might be familiar with a number of them, you might not be aware of the full range of topics that NelsonHall analysts blog about. We thought it was an opportune time to look back and pick out just a few of the many blog articles produced last year from different corners of NelsonHall research to give readers a flavour of the scope of our cover[...]

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• Swiss Post Solutions – Applying Intelligent Automation to Move from Physical Document Management to Digital Workflow Management

  Jan 10, 2017, by Rachael Stormonth

    “We connect the physical and the digital worlds” This current slogan for the Swiss Post Group is very relevant for its Swiss Post Solutions (SPS) subsidiary as it looks to fundamentally change the nature of its business from paper-based document management to digital workflow management. SPS is one of the larger companies globally offering both inbound document mana[...]

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• RPA Operating Model Guidelines, Part 3: From Pilot to Production & Beyond – The Keys to Successful RPA Deployment

  Nov 09, 2016, by John Willmott

  As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we would shar[...]

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• RPA Operating Model Guidelines, Part 2: How to Identify High-Impact RPA Opportunities

  Nov 03, 2016, by John Willmott

    As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]

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• RPA Operating Model Guidelines, Part 1: Laying the Foundations for Successful RPA

  Oct 28, 2016, by John Willmott

    As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]

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• HCL Technologies – Automotive, Autonomics & Partnerships Key Elements of its Future Growth

  Oct 04, 2016, by Rachael Stormonth

  HCL Technologies’ (HCL) twitter hashtag for its recent adviser and analyst event in Sweden was #HCLBigLeap, which led us to expect to hear some big news items. The jam-packed sessions did provide an overview of many recent and current developments – but the big news item was finally disclosed in an individual blog the following day (more of which later). We heard from many clients a[...]

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• WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting

  Jul 21, 2016, by Rachael Stormonth

  This is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector.   WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being, in favour of developing its process automation capabilities, which has included the launch of eAdj[...]

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• Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

  Jun 23, 2016, by NelsonHall Analyst

  This is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro.     Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partn[...]

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• Infosys Applying AI to Test Automation

  Jun 03, 2016, by Dominique Raviart

  Infosys has briefed NelsonHall on several automation testing initiatives based on analytics, AI/machine learning and robotics. The software testing services industry continues to impress with its level of investment in IP and automation. Gone are the days when testing service vendors were talking about their testing frameworks and set of standalone accelerators and test case repositories. [...]

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• TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

  May 25, 2016, by John Willmott

  Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already [...]

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• Process Automation, Analytics & Consumer-Centricity: the Keys to Healthcare Payer BPS

  Jan 07, 2016, by NelsonHall Analyst

  The U.S. healthcare payer BPS market is relatively mature, but is also shifting towards changes driven primarily by the Affordable Care Act (ACA), the growing Medicaid and Medicare population, and advancements in technology offerings. Activity is primarily driven by the need for claims administration support with the use of automation services, member engagement services, and improved clinical ana[...]

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