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Concentrix - CMS in High Tech

Vendor Analysis

by NelsonHall Analyst

published on Nov 23, 2015

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Report Overview:

Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984. 

Who is this Report for:

NelsonHall’s CMS in high tech industry sector profile on Concentrix is a comprehensive assessment of Concentrix’s high tech sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the high tech sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s high tech sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s CMS high tech sector customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s high tech sector CMS offerings and key service components
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS high tech sector clients. 

Key Findings & Highlights:

It provides customer care, technology, analytics, process optimization, and business improvements for its clients. Concentrix has operations in 24 countries, and has ~54k employees supporting clients in ~40 languages. Concentrix supports the following industries: banking and financial services, healthcare and pharmaceutical, insurance, technology, consumer electronics, retail and e-Commerce, government and public sector, media and communications, automotive and travel, transportation, and tourism.

NelsonHall estimates that Concentrix has ~11k dedicated agents supporting its CMS high tech clients from its global delivery centers.

Concentrix provides a range of offerings to the high tech sector, including: 

  • Customer care
  • Community forum moderation
  • Sales
  • Technical support
  • Parts management
  • Renewals management
  • Warranty support
  • Analytics.

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