featured posts:
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Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024, by John WillmottCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innovations being undertaken. However, in 2023, following the arrival of its new CEO, the company took [...]
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Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs
Dec 22, 2023, by John WillmottWhile more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all IT KPIs are created equal, so Enterprise Automation Fabric incorporates a 3-level CMDB linking busi[...]
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The Move to B2B Platforms: Q&A with Manuel Sevilla, Capgemini CDO
Jan 15, 2019, by John WillmottPlatforms have been increasingly important in B2C digital transformation in recent years and have been used to disintermediate and create a whole raft of well-known consumer business opportunities. B2B platforms have been less evident during this period outside the obvious ecosystems built up in the IT arena by the major cloud and software companies. However, with blockchain now emer[...]
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Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models
Jun 30, 2017, by John WillmottMany of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are emerging strongly in the BFSI space and in horizontals such as source-to-pay. A key feature of these[...]
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Wipro & Automation Anywhere: Extending Beyond Rule-Based RPA into New Digital Business Process Models
Mar 13, 2017, by John WillmottWipro began partnering with Automation Anywhere in 2014. Here I examine the partnership, looking at examples of RPA deployments across joint clients, at how the momentum behind the partnership has continued to strengthen, and at how the partners are now going beyond rule-based RPA to build new digital business process models. Partnership Already has 44 Joint Clients Wipro initi[...]
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RPA Operating Model Guidelines, Part 3: From Pilot to Production & Beyond – The Keys to Successful RPA Deployment
Nov 09, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we would shar[...]
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RPA Operating Model Guidelines, Part 2: How to Identify High-Impact RPA Opportunities
Nov 03, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
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RPA Operating Model Guidelines, Part 1: Laying the Foundations for Successful RPA
Oct 28, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
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Increased Adoption of Platform-Based Services and Emergence of DevOps within Resurgent SAP Outsourcing Point to Increasing Sophistication of U.K. Outsourcing Market
Feb 09, 2015, by John WillmottAnalysis of NelsonHall’s U.K. outsourcing contracts for 2014 shows that outsourcing is becoming more sophisticated in a number of key areas across both service delivery and contracting. Within service delivery: The role of Cloud was increasingly evident with for example the first HR BPO contracts based on Workday software emerging in BPO and IaaS contracts in support of SMEs becoming c[...]
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CSC Expands Partnership with IBM to Enhance Capability as Cloud Service Integrator and Manager
Aug 09, 2014, by John WillmottCSC has expanded its partnership with IBM to enhance its ability to offer hybrid cloud and mobility services. In particular, the partnership emphasizes CSC's continuation and development of its role as a cloud service integrator and manager, rather than as a direct provider of capital-intensive IaaS services. CSC has a large client base for traditional data center management, frequently using [...]
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IBM Removes Major Inhibitor to Hybrid Cloud Adoption by Patenting Technique to Manage Location of Cloud Data
Aug 09, 2014, by John WillmottIBM has patented a technique to allow users to dynamically choose or change the location where public and private cloud data is stored.This is clearly a very important development in legitimizing cloud use for production applications, where country and industry regulators can take a very strong view on the geographies in which data, particularly customer data, can be stored. Potentially th[...]