Vendor Analysis
published on Mar 09, 2020
Report Overview:
This NelsonHall assessment analyzes CSS Corp's offerings and capabilities in Advanced Digital Workplace Services
Who is this Report for:
NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for CSS Corp is a comprehensive assessment of CSS Corp’s digital workplace services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in digital workplace services.
Scope of this Report:
The report provides a comprehensive and objective analysis of CSS Corp’s digital workplace service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.
Key Findings & Highlights:
CSS Corp provides digital workplace services through its cloud and infrastructure services practice (CIS), where it provides end-user services in support of the digital workplace, including its 'new age service desk,' service desk analytics, virtual assistant, digital support and self-help, automation, AI, self-service and persona-based offerings.
CSS Corp views the current digital workplace ecosystem across four key characteristics, which include:
- Experience-led, providing hyper-personalization across roles and functions
- Business process-focused providing the workflows and applications an employee interacts with (i.e., HR or finance functions)
- Proactive solutions are required to address real-time device issues
- A data and analytics-driven approach to collect information and decipher what is relevant, what is not, and make sense of this to enhance UX over a period of time.