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Wipro - CMS in Telecommunications/Cable/Satellite

Vendor Analysis

by NelsonHall Analyst

published on Nov 17, 2014

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Report Overview:

Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business.

Who is this Report for:

NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Wipro is a comprehensive assessment of Wipro's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Wipro's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.




Key Findings & Highlights:

The majority of Wipro's CMS telecommunications/cable/satellite clients are based in the U.K. The company provides CMS in support in a range of offerings including:

  • Customer care
  • Fulfillment
  • Credit management.

Wipro has delivery centers in support of its telecommunications/cable/ satellite customers in India, the Philippines, Australia, Romania and the U.S.

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