Vendor Analysis
published on Jan 22, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Foundever's offerings and capabilities in P&C Operations Analytics and AI
Who is this Report for:
NelsonHall’s P&C Operations Analytics and AI profile on Foundever is a comprehensive assessment of Foundever's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Foundever and identifying vendor suitability for P&C Operations Analytics and AI RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the P&C Operations Analytics and AI sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Foundever’s P&C Operations Analytics and AI offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Foundever is a customer experience (CX) management firm that offers a suite of CX services to support brands throughout their customer journey. It has ~150k employees globally. It provides services in various industries, including BFSI, business services, communications, energy and utilities, healthcare, media and entertainment, public sector/government, retail, technology and manufacturing, and travel and transportation. Overall, Foundever has ~800 clients globally across various industries and has ~45 global delivery centers. NelsonHall estimates its FY 2024 net revenue was between $3.8 bn and $4.3bn.
Foundever’s overall insurance business covers personal and commercial and NelsonHall estimates that Foundever’s P&C insurance space globally accounts for ~8% of its total revenue. Foundever’s insurance vertical works with 6 of the top 10 P&C insurance carriers in the U.S.