Vendor Analysis
published on Nov 22, 2010
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in banking BPO services. Genpact is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's banking BPO profile on Genpact is a comprehensive assessment of Genpact's banking BPO offerings for organizations and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact's banking BPO offerings, capabilities and market and financial strengths including:
- Analysis of the company's offerings and key service components
- Analysis of the company's strengths, weaknesses and outlook
- Revenue Summary
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's delivery organization including the location of delivery locations
Key Findings & Highlights:
Genpact has been providing banking BPO and technology management services since 2000. Genpact has a broad list of tier 1 banking clients that give it a diversified portfolio of banking services it delivers at scale.
Genpact's banking BPO services include retail banking, commercial banking, capital markets and KPO.
Genpact has a strong base of business and a global presence which should allow it to grow rapidly over the next 5 years. Its strong IT services practices in Oracle and SAP will also help it to support tier 1 banks' initiatives to adapt their custom platforms for additional outsourcing, including BPO.