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IBM - Virtual Desktop Services

Vendor Analysis

by Dominique Raviart

published on Mar 25, 2012

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Report Overview:

Desktop Services. IBM is one of a number of Virtual Desktop Services companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Virtual Desktop Vendor Assessment for IBM is a comprehensive assessment of IBM's virtual desktop offerings and capabilities designed for

  • Sourcing managers monitoring the capabilities of existing suppliers of virtual desktop services and identifying vendor suitability for IT services, end-user computing services and virtual desktop technology and services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM's virtual desktop offerings, capabilities, and market and financial strength, including:

  • Analysis of the company's offerings and key service components
  • Revenue estimates
  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

IBM's 'Smart Business Desktop Cloud' (SBDC) is a private cloud virtual desktop offering that is tailored to each client. The service is based on:

  • Assessing the client's end-user computing, financing and HR strategy
  • Assessing the PC and application estates and usage
  • Categorizing end-users into roles
  • Determining the right technologies for each role.

IBM also offers Smart Business Desktop on IBM Cloud (SBDIC). SBDIC differs from SBDC by several features:

  • It is service catalog-based to offer a standard set of services and options
  • It exists under one technology option: VDI
  • Pricing is subscription based

SBDC has far more virtual desktops under management than SBDIC. The most popular element of IBM's SBDC offerings is the shared service option followed by Virtual Client.

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