Vendor Analysis
published on Mar 30, 2012
Report Overview:
Who is this Report for:
NelsonHall's "Local Government BPO Services" Vendor Assessment for BT is a comprehensive assessment of BT's business process outsourcing (BPO) offerings and capabilities designed for:
- Sourcing managers within U.K. local government sector monitoring the capabilities of existing suppliers of BPO and identifying vendor suitability for BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of BT's BPO offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphases and new developments
- Revenue estimates
- Analysis of the company's offerings and key service components
- Analysis of the company's approach to and locations for service delivery
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
BT is a U.K. headquartered business with a growing portfolio of business process outsourcing services for the U.K. local government sector including back-office, industry specific and front-office services.
BT has a technology-led approach to service transformation which includes improving access to, and, sharing of key information between service lines and front-office services. BT also looks to consolidate like services or aspects of services that can be shared across the enterprise or among partners.