Vendor Analysis
published on Jan 25, 2013
Report Overview:
This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in Application Outsourcing. IBM is one of a number of Application Outsourcing companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Application Outsourcing Vendor Assessment for IBM is a comprehensive assessment of IBM's application outsourcing offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of application outsourcing services and identifying vendor suitability for such services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of IBM's application outsourcing offerings, capabilities, and market and financial strength, including:
- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the company's strategy, emphasis and new developments
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
IBM's Application Management Services (AMS) provide a wide range of services including core maintenance, support and enhancement services, both around custom applications and packaged applications (COTS). Over time, AMS has expanded its service offering to include services outside of the traditional maintenance and support core services.
IBM AMS' major delivery locations are:
- India
- China
- Philippines
- Brazil
IBM's AMS activity has been driven in part by demand from clients in the telecom, banking and manufacturing sectors.