Vendor Analysis
published on Mar 12, 2013
Report Overview:
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in multi-process finance & accounting outsourcing (MP FAO) services. TCS is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's MP FAO industry analysis.
Tata Consultancy Services Ltd. (TCS) was formed in 1968 and is headquartered in Mumbai, India. Originally a captive provider to The Tata Group, India's largest private business conglomerate, TCS is a publically listed IT services, consulting and BPO organization employing ~240,000 FTEs and generated FY 2012 revenues of $10.2bn.
Who is this Report for:
NelsonHall's multi-process F&A BPO (MP FAO) Vendor Assessment for TCS is a comprehensive assessment of TCS' MP FAO offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of F&A services and identifying vendor suitability for F&A RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The profile provides a comprehensive and objective analysis of TCS' MP FAO offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
TCS' development of its multi-process F&A BPO (MPFAO) capabilities has come on the back of several large multi-tower BPO deals involving the acquisition of a captive. Approximately 40% of TCS' F&A BPO FTEs are engaged in the delivery of MP FAO services.
TCS goes to market primarily by industry sector with the client-facing personnel supported by F&A BPO sales specialists. The company has MP FAO clients in all its vertical units: BFSI; Telecoms; E&U, Manufacturing; Retail & Distribution; Media & Entertainment and Transportation. Current sectors of interest to TCS for MP FAO include retail, high-tech and manufacturing.