Vendor Analysis
published on Apr 29, 2013
Report Overview:
This NelsonHall vendor assessment analyzes Dell's offerings and capabilities in life insurance BPO. Dell is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's life insurance Vendor Assessment for Dell is a comprehensive assessment of Dell's life insurance offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of life, annuities, investments and pensions services and identifying vendor suitability within this space
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the BPO services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Dell's life insurance BPO offerings, capabilities, and market and financial strength, including:
- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the company's strategy, emphasis and new developments
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
Dell entered the LA&P BPO market following its acquisition of Perot Systems, which brought with it two life insurance BPO contracts: Erie Family Life and Fidelity & Guaranty Family Life.
Dell has ~1,200 FTEs working in LA&P BPO and supports clients from four global centers. Approximately 2.5m policies are administered by Dell, using its in-house administration platform: LifeSys.
Dell has made enhancements to its Life BPO services in areas including: combined billing, STP, Six Sigma and offshoring.
Going forward, Dell is increasingly looking to target open-block contracts and is in discussions with organizations in the U.S and Europe.