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transcosmos - CMS in Retail Industry Sector

Vendor Analysis

by NelsonHall Analyst

published on Aug 27, 2013

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Report Overview:

This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector.

transcosmos is headquartered in Japan. It is a Japanese-based BPO vendor in the digital marketing and contact center business.

Who is this Report for:

NelsonHall's CMS in retail profile on transcosmos is a comprehensive assessment of transcosmos' customer management services (CMS) offerings for retailers and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of transcosmos' CMS offerings for retailers, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including the geography of delivery locations.

Key Findings & Highlights:

transcosmos has ~100 CMS retail industry sector clients.
Current retail clients include:

  • Asian grocer
  • Global Japanese-based e-commerce retailer
  • Global U.S.-based consumer electronics companies

transcosmos' CMS offerings for retailers include customer care, multichannel, analytics, IVR and help desk technical support.

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