Vendor Analysis
published on Aug 27, 2013
Report Overview:
This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector.
transcosmos is headquartered in Japan. It is a Japanese-based BPO vendor in the digital marketing and contact center business.
Who is this Report for:
NelsonHall's CMS in retail profile on transcosmos is a comprehensive assessment of transcosmos' customer management services (CMS) offerings for retailers and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of transcosmos' CMS offerings for retailers, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization, including the geography of delivery locations.
Key Findings & Highlights:
transcosmos has ~100 CMS retail industry sector clients.
Current retail clients include:
- Asian grocer
- Global Japanese-based e-commerce retailer
- Global U.S.-based consumer electronics companies
transcosmos' CMS offerings for retailers include customer care, multichannel, analytics, IVR and help desk technical support.