Vendor Analysis
published on Oct 02, 2013
Report Overview:
This NelsonHall assessment analyses Genpact's offerings and capabilities in capital markets BPO. Genpact is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for Genpact is a comprehensive assessment of Genpact's retail banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for CM BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact's capital markets BPO offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
Genpact' FSI vertical (banking, capital markets, and insurance across all offerings, including ITS, consulting, BPO, and products) has:
- Clients: 45 (32 retail banking, 13 capital markets)
- Employees: 22,000 (estimate)
- Revenues: $700m.(estimate for FY 2012)
Genpact's CM BPO services are focused on back office services specifically data and risk management.
Genpact BPO has six delivery centers located in four cities:
- Gurgaon
- Delhi
- Noida
- Hyderabad
Genpact's primary targets are tier 1 financial institutions including:
- Global investment banks headquartered in the U.S.
- Large asset managers in the U.S. and Europe
- Tier 1 Australian banks
- Large retail brokerage firms in the U.S.