Vendor Analysis
published on Jun 05, 2014
Report Overview:
An analysis of ADP's multi-process HRO offering including payroll, benefits administration, RPO, learning services (delivery and technology only), compensation administration, performance management, and succession planning.
Who is this Report for:
NelsonHall's Multi-Process HR Outsourcing (MPHRO) Vendor Assessment for ADP is a comprehensive assessment of ADP's MPHRO offering and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of MPHRO and identifying vendor suitability for MPHRO RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the MPHRO sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ADP's multi-process HR outsourcing offering, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
ADP is a U.S. headquartered human capital management (HCM) provider, offering software and HR BPO services including payroll, benefits administration, RPO, and MPHRO.
Its MPHRO offering includes all of these standalone HR BPO services in addition to HR administration, regulatory and compliance services, technology management / HRIS, employee call center, compensation administration, global mobility services, learning services, and performance management.
All of ADP's MPHRO contracts include payroll services. Beyond payroll, employee contact center, HR administration, regulatory and compliance services, and benefits administration are included the most.
It has ~217 MPHRO clients and serves ~2.2m employees with most of its revenue generated in the U.S.