DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

WNS and a Utilities Provider - Transformational CMS

Vendor Analysis

by NelsonHall Analyst

published on Sep 29, 2014

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's "WNS and a Utilities Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase CSAT and increase revenue.

Who is this Report for:

NelsonHall's transformational CMS case studies on WNS provide examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.



Key Findings & Highlights:

Key client examples are WNS' transformational CMS contracts with a utilities client and an online travel agent.

Login to get full access:

close