Vendor Analysis
published on Apr 07, 2015
Report Overview:
This NelsonHall vendor assessment analyzes HCL Technologies' ('HCL') offerings and capabilities in procurement BPO. HCL is one of a number of companies analyzed as part of NelsonHall's comprehensive procurement BPO analysis program.
Who is this Report for:
NelsonHall's procurement BPO profile on HCL Technologies is a comprehensive assessment of HCL Technologies' offerings and capabilities in procurement BPO. It is designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of HCL Technologies' procurement BPO offerings and capabilities, and market and financial strengths, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
BPO is a small part of HCL's portfolio. Areas in which HCL has developed BPO offerings are:
- Finance and accounting
- Supply chain management and procurement
- HR
- KPO/analytics
- CRM.
Today, HCL delivers procurement BPO services as part of its broader supply chain management BPO offering, and provides S2C services around RFx and e-auction support, and P2P transactional and tactical services. HCL is focusing on delivering spend analytics and subsequent opportunity assessments on the back of sourcing support contracts.