Vendor Analysis
published on Jun 16, 2016
Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services.
Who is this Report for:
NelsonHall’s customer management services (CMS) profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource’s CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Firstsource has ~24k employees across 46 delivery centers in five countries. In addition to customer management services and collections, the company offers claims processing services and revenue cycle management services to the U.S. healthcare payer and provider sectors.
It offers customer management services in:
- Customer care
- Sales
- Technical support
- Collections
- Fulfilment and back-office.