Vendor Analysis
published on Jun 27, 2016
Report Overview:
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services.
Who is this Report for:
NelsonHall’s customer management services (CMS) profile on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro’s CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Wipro entered the BPS space in 2002 with the acquisition of Spectramind for ~$93m. Since then, Wipro has been expanding its BPS business organically and through acquisitions to include F&A, procurement, healthcare administration, HRO, legal process services, digital content creation and marketing, and analytics.
It offers customer management services in:
- Customer care
- Sales
- Technical support
- Fulfillment and back-office
- Analytics.