Vendor Analysis
published on Sep 19, 2016
Report Overview:
This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in transforming CMS through analytics.
Who is this Report for:
NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of CSS Corp’s CMS analytics offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
CSS Corp offers analytics as embedded services as part of its CMS offerings, primarily through its proprietary suite of platforms for multi- channel, analytics-as-a-service, and automation platforms.
CSS Corp offers analytics in customer management services in:
- Data management
- Analytics
- Resource optimization
- Predictive and prescriptive analytics
- Consulting and CX analytics.