Vendor Analysis
published on Oct 04, 2016
Report Overview:
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in transforming CMS through analytics.
Who is this Report for:
NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s CMS analytics offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
In August 2016, SYNNEX completed the acquisition of the Minacs Group Pte. for an estimated $420m, adding 35 delivery centers in ten countries, with ~15k seats, ~21k employees, and 50 clients to Concentrix’s portfolio.
The company offers CMS analytics as both embedded and standalone services.
Concentrix offers analytics in customer management services in:
- Data management
- Reporting
- Analytics
- Predictive and prescriptive analytics
- CX consulting and process optimization
- Marketing analytics.