Vendor Analysis
published on Nov 28, 2017
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Report Overview:
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Next Generation Life, Annuities & Pensions BPS.
Who is this Report for:
NelsonHall’s next generation life, annuities and pensions BPS profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Life, annuities and pensions BPS services and identifying vendor suitability for life, annuities and pensions BPS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS’ next generation life, annuities and pensions BPS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery capabilities including toolsets and the location of delivery locations.
Key Findings & Highlights:
WNS focuses on four main business areas in life, annuities, and pensions (LA&P):
- Customer interaction center: phone, mobile, contact center/chat, web, email, and social media
- Operational services: pensions, life insurance, annuities, closed books, health insurance, personal, and commercial lines
- Decision support: actuarial and research analytics
- Shared services: procurement and claims supply chain, finance and accounting, HR, payroll and benefits administration, consulting services.
WNS operates as a fully licensed TPA administrator in all 44 U.S. states which have this regulatory requirement.