Market Forecast
published on Aug 11, 2023
Report Overview:
NelsonHall’s “CX Services Market Forecast: 2023-2027” consists of 80 pages.
This report covers five of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography.
Who is this Report for:
NelsonHall's "Global CX Services Market Forecast: 2023-2027" report is a comprehensive market forecast report designed for:
- Sourcing managers monitoring the CX Services industry and seeking to identify leading vendors for shortlists and RFPs
- Executives seeking assistance in identifying levels of BPS vendor presence by service line and geography
- Vendor marketing, sales, and business managers looking to identify market sizes and growth rates and their market share relative to their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a forecast for the CX Services outsourcing market overall and by geography and service line. It covers the following:
- The CX Servicesmarket size for 2022 and the forecast for the CX Services market through 2023 to 2027
- The CX Services market sizes and forecasts for North America, specifically covering the U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific: and Latin America
- The CX Services market sizes and forecasts by service line
- The CX Services market sizes and forecasts by combinations of service line and geography
- Vendor revenue shares for 2022 by service line and geography.
Key Findings & Highlights:
The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across 81 BPS service lines, 39 geographies, and 39 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.
This self-service tool aims to assist executives in accessing the precise combinations of market size, growth, and vendor share information they require rapidly and cost-effectively, supporting more informed decision-making.
In particular, the "NelsonHall Self-Service Market Forecasting tool" enables executives to tailor the scope of any market forecast or vendor market share download by selecting one or multiple service lines, geographies, and industry sectors and downloading market size, growth, and vendor share information against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in the manual production of customized reports on their behalf.
The tool now covers not just business process services but has subsequently been expanded to support 13 IT outsourcing service lines, also by geography and industry sector.