Reports related to HGS

• HGS - Workers' Compensation BPS

  Apr 13, 2015 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in the workers' compensation BPS sector. HGS is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis. [...]

  view this reportdownload abstract

• Hinduja Global Solutions (HGS) - Healthcare Provider BPO

  Nov 06, 2014 | Vendor Analysis by NelsonHall Analyst

  HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services. [...]

  view this reportdownload abstract

• HGS and Canadian Telco - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...]

  view this reportdownload abstract

• HGS and Canadian Telco - Transformational CMS

  Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...]

  view this reportdownload abstract

• HGS and Global Credit Card Provider - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...]

  view this reportdownload abstract

• HGS and Global Credit Card Provider - Transformational CMS

  Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "HGS and Global Credit Card Provider - Transformational CMS" case study is an example of how transformational CMS was used to meet a client's increasingly stringent NPS targets. [...]

  view this reportdownload abstract

• HGS - CMS in Telecommunications/Cable/Satellite

  Aug 06, 2014 | Vendor Analysis by NelsonHall Analyst

  Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...]

  view this reportdownload abstract